Privacy Policy

Privacy Policy


Unique Timepieces Watches Holdings Limited (“we”, “us”, “our”) respect your privacy. This Privacy Policy sets out how Unique Timepieces Watches Holdings Limited use and protect the personal information collected by our various platforms, such as: website, social media, shops and events. We may update this Policy from time to time. Should there be any latest version, it will be updated on this platform accordingly.

We shall keep all personal information confidential at all times in order to prevent unauthorized third-party access. Our policies and practices with respect to collection, use, retention, disclosure, transfer, security and access of personal information will be in accordance with the laws of Hong Kong SAR.

In the event of any discrepancy or inconsistency between the English and other local language versions of the Privacy Statement, the English version will prevail.


1. Information are collected from

a. Access to our official website or certain platforms upon the registration

b. Interaction with our Social Media platforms

c. Customer service, watch repair or complaints from our shops, email or website


2. Types of information collected

a. Account registration information, including name, gender, date of birth, age group, title, the last 4 digits (including numbers and alphabets) of your identity documents other statutory or travel documents

b. Contact (telephone number, fax, mobile), postal and email address

c. Payment and shipping information, including transaction details and relevant payment information (for online purchase)

d. optional information about your marital status, occupation, personal monthly income, interests, demographics, experiences with our products and services and contact preferences in order to provide you with further information about our products and services


3. Usage of personal data

a. Manage purchase and repair orders and to provide after-sales service and delivery

b. Manage the membership accounts and records

c. Verify your identity and your eligibility to participate in our programmes

d. obtain statistics about users of our Website to analyse site usage in order to help its further development

e. Provide you with a log-in ID for our Website

f. Conduct market research for customer service, experience enhancement and business development;

g. Provide marketing communications, include: email, instant messaging and social media

h. Prevention or detection of crime or fraud and to make such disclosures as required by law.


4. Information Sharing

We do not sell, rent or trade your personal data to or with third parties including our business partners. However, your personal data may be disclosed or transferred by us to the third parties described below:


a. third party suppliers of goods and services (whether in your jurisdiction or abroad) engaged by us to assist with providing you our services (including marketing analysis and research, data entry, management of our customer database, distribution of our sales and marketing materials, products rewards, vouchers and customer service) ("Third Party Service Providers"). Our Third Party Service Providers are under a duty of confidentiality and contractually bound to use your personal data in specific purpose as set out in Clause 5.


b. When this is necessary to comply with a legal or regulatory obligation, we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party.


5. Information Security

Protection of your information is always our top priority. We will always strive to ensure that your personal data will be protected against unauthorised access. The personal data can only be accessed by our limited employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss or damage.


Although we will do our best to protect and secure your personal data, we cannot guarantee the security of your personal data transmitted over the internet or any telecommunications networks.


6. Cookies and other information

We do not collect any personally identifiable information from you while you visit and browse our Website (unless you provide such information to us) but we do use cookies and similar technologies that allow us to keep track the pattern you visit our Website, customise your experience, track number of entries in our sales and marketing activities and measure our Website users' traffic patterns. Information and data collected by means of cookies will not be disclosed to anyone save and except for the third parties listed out in clause


Most web browsers are automatically set to accept cookies, but you have the right to alter the settings of your browser to prevent automatic acceptance. If you choose not to use cookies you may not be able to use full functions of our Website. For more information on cookies and how to disable them, please refer to


7. Customers have the rights to:

a. Check, access or correct the respective information provided


b. Ascertain our policies and practices (from time to time) in relation to personal data held by us


c. Opt out from receiving direct marketing materials from us, our subsidiaries, our affiliates or our selected business partners in written communications.


Should you have any questions about the Privacy Policy, please contact us at: , phone: (852) 2736 1682 or address: 502A, 5/F, Energy Plaza, 92 Granville Road, East Tsim Sha Tsui, Kowloon, Hong Kong.


8. Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from In such case, Privacy Notice and Cookies Policy of are sole applicable.


Last Updated: July, 2021


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